Shipping & Tracking

We are dedicated to making sure the items get delivered to our customers as quickly as possible. We need 7-10 business days to customize your personalized orders. 

If you need to receive an order by a specific date, please feel free to contact us first to inquire about availability. We will always do whatever we can to accommodate you.

free shipping

Customization                                                      Shipping                                                            Delivery


Please note: Affected by Covid-19, there will be some delay on the delivery.


We will immediately start to design and customize your personalized order from the date that is placed. The time frame of customization is 7 to 10 days usually, according to the complexity of the products.



Shipment takes 8-15 business days to arrive, please refer to the table below for various delivery times to international destinations.

Shipping to US/CA/AU:


Shipping Time


Standard Shipping

8-15 Working Days

$7.99 (Free over $99)

VIP Shipping

3-8 Working Days


For your convenience, we ship worldwide and offer standard shipping $99+ for most places. You can choose the shipping method during checkout.

Please note: that international shipments can incur in customs charges by your own country, each customer is responsible to check and pay for them.


Please note that it is the customer's responsibility to provide us with a correct and complete shipping address. If your shipping address is different from your billing address please specifies this during checkout.

Processing Time: The time it takes to prepare your item(s) to ship from our factory. Personalized products are custom manufactured and ship from our factory in 7-10 business days from the order date.
Estimated processing dates are provided for each item on the item page. You'll receive a tracking number by email automatically once it is sent out.

Shipping Time: The time for your item(s) to travel from our factory to your destination. Shipping estimates are from day of shipping not from the order submission date.
While we make every effort to ship your order to you within the estimated time frames, we cannot guarantee every delivery within these estimated times, because these handcrafted Personalized products go through a thorough Quality Control process, and in case of yours fails to pass, it has to be remade.
We know not being able to give this special gift to you is a terrible thing, but it's even worse to give you something less than perfect. 

Customers are responsible for lost orders due to incorrect shipping information. The specific delivery time will depend on the shipment method you chose.

Please Note : If your package does not arrive in the estimated delivery time, or you have any other questions regarding shipping, please contact our Customer Service Representatives.